Customer Warranty For Installation Services

The warranty sets out the terms upon which Sustain Solar Limited offers warranty cover for the products supplied by it to it’s Customers, and for the installation services provided by Sustain Solar Limited Registered Installers. Terms defined in Sustain Solar Limited’s Terms and Conditions bear the same meaning when used in this warranty. Your attention is drawn to Sustain Solar Limited’s Terms and Conditions, which includes provisions relevant to the warranty set out below:

1. Installation Services

1.1. Sustain Solar Limited warrants to you that the Installation Services will be performed by the appropriately qualified and trained Sustain Solar Limited Registered Installers using reasonable care and skill, to such high standards of quality as is reasonable for you to expect.
1.2. The Warranty Period for the installation Services shall be two years from completion of the Installation Services.

2. Remedial Action

2.1. If you make a valid claim about our service in accordance with Sustain Solar Limited’s Terms and Conditions, Sustain Solar Limited may arrange for the relevant Products to be reinstalled by any of Sustain Solar Limited’s Registered or approved Installers or refund to the Customer the charge for the relevant part of the Installation Service (or a proportionate part of such charge).

3. Exceptions

3.1.This Warranty will only apply:
3.1.1. If the Product has been installed by a Sustain Solar Limited Registered Installer and has been properly used and maintained throughout the Warranty Period.
3.1.2. If you have informed Sustain Solar Limited of the alleged defect within the Warranty Period and within a reasonable period of discovery.

4. General Conditions

4.1. You will promptly provide all information and support, including access to site and services as reasonably necessary to enable Sustain Solar Limited to evaluate any alleged defect and to perform it’s obligations.

4.2 You agree that all premises, plant, power, fuel support services and other inputs that you provide for the installation and use of the Products are reasonable, are fit for purpose and will be properly used and provided.

5. Expertise

5.1. Any dispute as to whether a defect is covered by this warranty shall be immediately referred at the request of either party to the REAL Assurance Scheme (REAL) Conciliation Service as detailed in 9.2 of the REAL Consumer Code.

6. Third Party Rights

6.1. When Sustain Solar Limited has installed a system in a property that is sold within the Warranty Period, the Warranty will pass to the new legal owner of the property. It may not be transferred to or exercised by any third party.

7.  Law

7.1. This Warranty is governed by English law and the English courts or by the law and the courts governing where your property is if this is outside England or Wales.

8. Manufacturer’s Product Warranty

8.1. Most Products supplied by Sustain Solar Limited come with the benefit of a manufacturer’s product guarantee. Where a claim in respect of any of the Products is notified to Sustain Solar Limited by you in accordance with the Sustain Solar Limited’s Terms and Conditions, Sustain Solar Limited will liaise with the manufacturer and use all reasonable endeavors to secure a replacement of the Product, or the part in question, or a refund of the price of the Product (or a proportionate part of the price).

9. Insurance Backed Warranty

9.1. When Sustain Solar Limited register your contract under the REAL Deposit and Advance Payment Insurance Scheme the insurance provider will give you the opportunity to purchase an insurance policy to cover the workmanship warranty provided by Sustain Solar Limited. In the event that Sustain Solar Limited falls in to receivership, administration, or bankruptcy during the terms of the guarantee it will be honoured for the same period as described in 1.2 above.

9.2. In the event that a claim is necessary, the policy holder should contact the policy provider directly either by post at Quality Assurance National Warranties, 37 Carrick Street, Ayre, KA7 1NS, or by telephone on 01292 268020. See more information about the Insurance Backed Warranty.